Case Study: Enabling Expansion With Sidework

Oct 29

Enabling Nationwide Expansion for Leading Regional Coffee Chain

About the Partner: Gregorys Coffee is a New York-based coffee company founded in 2006 that roasts its own high-quality coffee, bakes fresh pastries in-house daily, and emphasizes fast, world-class service.

They’re using Sidework to dispense coffee, refreshers, functional beverages, and energy.

KEY RESULTS

60%

Improvement in Ticket Time

85%

Reduction in Lost Ingredients

7

Weekly Barista Shift Reduction

“During peak hours, our baristas juggle hundreds of customers, each with unique preferences. Initially, I was skeptical about introducing Sidework, but it has transformed our operations.”

- GREGORY ZAMFOTIS, FOUNDER

THE CHALLENGE

Gregorys Coffee was ready to expand nationwide, but their operations and infrastructure were based entirely in New York. In order to get new locations off of the ground, management had to be on site for up to 60 days to ensure training, service, and product met Gregorys standards. This would bottleneck expansion efforts and was incredibly resource intensive.

KEY PROJECT DRIVERS

In addition to adding new stores, Gregorys Coffee was rapidly expanding their menu to compete with other national chains.
The chain recently added order-ahead functionality and needed service and quality to keep up with increasing demand.
With an upcoming surge of new hires, Gregorys was eager to streamline new team member training.

WHY SIDEWORK

Sidework offered Gregorys Coffee a way to rapidly expand their menu without adding operational complexities.
Gregorys Coffee makes many of their ingredients by hand, and Sidework was the only smart dispenser on the market that could handle them with ease.
Sidework features fully-automated self-cleaning, which was critical to ensure smooth operation.
Sidework’s small footprint allows it to work in every potential location, including mall kiosks, without sacrificing ingredient capacity.

THE SOLUTION

Sidework was deployed in several high-volume locations, and its positive impact was immediate. Gregorys signed on to rollout to 75 locations nationwide. We worked closely with the Gregorys team to develop an online training course to help new and existing baristas quickly learn how to use the dispenser.